FAQ

(Frequently Asked Questions)

What are your office hours?

Our office hours are Monday - Friday 8:00 am - 5:00 pm.

Are you available during weekends?

Depending on availability of cleaners, we may be able to accommodate you upon request.

Please call to find out if we can work out a schedule that fits your needs.

Are you insured?

Yes, our cleaners are insured so you can have peace of mind.

Who provides the cleaning products and equipment?

We will provide the necessary cleaning products including cleaning agents, cloths, and brushes. If you have specific preferences for certain products due to allergies or environmental concerns, you can usually arrange for the cleaners to use your provided supplies. In order to prevent cross contamination, we ask that you provide the vacuum and mop if possible. Exceptions can be made in certain situations such as move in/move out and post construction cleanings.

How do I pay for my services?

We do not accept cash payments (except for tips). We prefer you pay through a debit or credit card.

Should I tip my cleaner(s)?

Tips are not required, but they are always greatly appreciated.

Do I need to be home?

You are not required to be home during cleaning, but if you work from home or do intend to be home, we will do our best to clean around you. If you don't expect to be home during cleaning, we will establish a secure process of entry with you prior to your cleaning appointment.

How should I prepare my home for my cleaners?

In order to enhance the efficiency of the cleaning process, we recommend that you clear any clutter by putting away personal items and ensure that the cleaners have access to all areas that will need to be cleaned. It’s also helpful to point out specific areas you want them to focus on or any delicate items that require special care. We would also prefer a comfortable working environment. This means the heat should be on during the winter and the AC on during the summer when temperatures are less than ideal. If you would like our cleaners to adjust your temperature or turn off your system before leaving, we can accommodate that as well.

How many people will clean my home?

We will have a little as one cleaner to as much as three cleaners depending on the size of your home and the depth of cleaning needed. However, we believe that teams of two will be most efficient.

What are the areas that are cleaned during a routine standard clean?

The key areas that are covered in a standard clean include the kitchen, bathrooms, bedrooms, and living rooms. Areas with high-touch surfaces such as countertops, appliance handles, cabinet handles, and light switches to floors, windows, and furniture are usually the main focal points. For bathrooms, you can expect our cleaners to sanitize and clean toilets, showers, and sinks to maintain hygiene.

How long does it take for a cleaning session?

The size of your home and the depth of cleaning required will determine how long a cleaning session will last. On average, a standard maintenance cleaning time for a moderately-sized home can range between 3 to 5 hours. Homes with more rooms and homes that require an extensive deep clean will require additional time.

What happens if I need to reschedule or cancel my appointment at the last minute?

Deposit Policy: A 25% non-refundable deposit is required to secure your booking. Rescheduling: To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours will result in another 25% non-refundable deposit totaling 50% of your quoted price. Cancellation Policy: If you cancel before the 48 hour window, you will only be charged the 25% non-refundable deposit. If you cancel during the 48 hour time window, you will be charged the 50% fee of the quoted price, and if you cancel on the day of the cleaning, an additional 25% non-refundable fee will be charged, totaling 75% of the quoted cleaning cost. Please understand that we reserve this time just for you so any last minute changes will affect our cleaners schedules and expected income that they depend on; therefore, we require reasonable time for us to reassign them to other clients.

What happens if there is damage or breakage during your cleaning?

We do our very best to prevent this; however, if any damage or breakage occurs due to our negligence, we will repair or replace your damaged or broken item up to $100 (value has to be verified). If the value is greater than that, we will work with our insurance to see if a claim is necessary. However, we assume no liability for any prior damage including but not limited to scratches to walls, floors, furniture, and countertops. If there are any prior damages, our cleaners will document these via photos or video if permitted prior to starting your clean. We also assume no liability for heavy items that are not properly anchored or secured prior to the start of your cleaning visit. If you have an expensive valuables that you do not want us to clean, please notify us so that we can add it our "do not clean" list in our scope of work.

Will inclement weather affect my appointment?

In the event of inclement weather, we will determine if we need to delay or reschedule your appointment and will notify you as soon as possible.

How does winter affect my cleaning?

We would like you to remove any snow and ice from your driveway and walkway to ensure that our cleaner(s) can have a safe path into your home.

Do you have a non-solicitation policy?

All of our cleaners have signed a non-compete agreement with our company. They are prohibited from soliciting our clients. As a client, you agree not to solicit services from our cleaners outside of the services of The Cleaning Beast, LLC.

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Questions? We'd love to hear from valuable Partners like you!